Nice to meet you – we are Kornit Digital! Kornit Digital (NASDAQ: KRNT) is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, software, and an entire global ecosystem that manages workflows and fulfillment. Click to learn more > www.kornit.com Location: Afek Industrial Park, Rosh Ha’ayin What will you do? · End to end responsibility for total customer experience (remotely or on-site) – mostly related to installations, configuration, operation and training of Kornit solutions and applications · Provide exceptional customer experience via phone, email & onsite · Escalate critical customer situations to the appropriate level of management and engineering expertise · Establish yourself as a technical focal point and product expert – Inbound and outbound · Work closely with global service organization – product leaders, field service engineers, Ops teams and R&D · Represent the voice of the customer, to ensure serviceability and product quality issues are being tracked, prioritized & resolved · Contribute to documentation and knowledgebase article library · Travel upon need – about 70% What Should you have?· Bachelor's degree / Practical Engineer in the field of Mechanical / Electrical Engineering· Willingness and availability (including a valid US visa) to travel frequently (upon need, 70%) and work night shifts – a must.· Self motivated and Passionate about technical problem solving, great troubleshooting skills and the ability to visualize problems remotely· Excellent Customer orientation, customer facing experience - an advantage· Excel and PowerPoint knowledge - an advantage· An ability to be agile and work well under pressure and ambiguity· A quick learner, creative with a can-do attitude that can work independently or as a part of a team· A great communicator, verbally and in writing, English fluency – a must