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Nice to meet you – we are Kornit Digital!

Kornit Digital, a fast-growing, leading-edge company that develops manufactures and markets state-of-the-art printing solutions for textile, garment & apparel decorating is looking for a  Technical Support engineer

What will you do?

·  End to end responsibility for total customer experience (remotely or on-site) –

mostly related to installations, configuration, operation and training of Kornit solutions and applications

·  Provide exceptional customer experience

·  Escalate critical customer situations to the appropriate level of management and engineering expertise

·  Establish yourself as a technical focal point and product expert – Inbound and outbound

·  Work closely with global service organization – product leaders, field service engineers, Ops teams and R&D

·  Represent the voice of the customer, to ensure serviceability and product quality issues are being tracked, prioritized & resolved

·  Contribute to documentation and knowledgebase article library

·  Travel upon need – about 50%

What Should you have?

·  Bachelor's degree / Practical Engineer in the field of Mechanical / Electrical Engineering

·  Willingness and availability (including a valid US visa) to travel frequently (upon need, 50%) and work night shifts – a must.

·  Self motivated and passionate about technical problem solving, great troubleshooting skills and the ability to visualize problems remotely

·  Excellent customer orientation, customer facing experience - an advantage

·  Excel and PowerPoint knowledge - an advantage

·  A quick learner, creative with a can-do attitude that can work independently or as a part of a team

·  A great communicator, verbally and in writing, English fluency – a must