Back to Customer Success

Kornit Digital Americas, the leader in DTG technology, is looking for an experienced Software Implementation Specialist to join their platform solutions team and assist in the efforts of mass customization of products, on-demand production, and drop-ship fulfillment.

The Software Implementation Specialist will be responsible for onboarding their customers – working directly with them from project kick-off to solution implementation; setting up and configuring systems for each client’s unique requirements. The role will require close collaboration with Solutions Architects, development, and support teams to ensure all phases of the implementation are successfully delivered.

The successful candidate will be confident in leading customer project engagements and following best practice principles to implement solutions for some of the world’s leading supplier and retailer organizations.

Responsibilities:

• Capturing and clearly articulating requirements and working with the Solutions Architects team to develop solution specifications.

• Establish implementation capabilities and limitations, performance requirements, and interfaces for the end-user solution

• Draw on knowledge of our platforms, systems, and workflow processes to deliver efficient solutions to meet our customer’s needs

• Carry out solution testing to ensure efficient onboarding processes for new clients; carrying out root-cause analysis to develop logical conclusions and suggest alternative configurations

• Resolve any client queries, taking ownership through to resolution

• Take overall ownership of solution implementation for assigned customer projects, ensuring timely and efficient communication and solutions are delivered to plan

• Coordinate and execute testing, in concert with our customers to ensure successful implementation

• Create and maintain Document Management processes for all client-facing documents

Experience:

• Minimum of 2 years related experience 

• Technical Support, specializing in software and problem diagnosis

• Leading and planning technical software implementation engagements

• Knowledge of APIs and experience of software integration

• Working with customers to capture and define requirements

• Leading implementation activities

• Agile working practice, structured project management, and communication


Kornit Digital offers an outstanding compensation and benefits package, medical, dental, and life insurance; Investment Savings Plan (401K) with employer matching.

Kornit Digital is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.