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Kornit Digital, a leader in state-of-the-art printing solutions for the textile, garment, and apparel decorating industries is looking for an experienced Software Professional Services Specialist for its KornitX team, our end-to-end print-on-demand software solution provider.

As a Professional Services Specialist, you will work side by side with our SaaS team Solutions Architects and Project Managers taking ownership of software implementation tasks, software configuration, development integration, solutions testing, and communicating plan solutions.

What will I do as a Professional Services Specialist?

• Adhere to key project elements such as delivery process, product specifications, agreed on timescales, project scope, and product quality

• Take ownership of software implementation tasks for assigned customer projects, ensuring timely and efficient communication and solutions are delivered to plan

• Draw on knowledge of our platforms, systems, and workflow processes to deliver efficient solutions to meet our customer’s needs 

• Carry out solution testing to ensure efficient onboarding processes for new clients; carrying out root-cause analysis to develop logical conclusions and suggest alternative configurations 

• Resolve client queries identified by the Technical Project Managers, taking ownership through to resolution 

• Coordinate and execute testing both internal and customer acceptance testing, jointly with our customers to ensure successful implementation 

• Create and maintain site book/customer user documents

What skills are necessary to be a successful Professional Services Specialist?

• Technical Support, specializing in software configuration and problem diagnosis 

• Managing and planning the implementation and configuration of technical software 

• APIs and software integration 

• Implementing and configuring a SaaS solution  

• Leading implementation activities 

• Agile working practice and structured project management environment

• Stakeholder management and interpersonal communication skills

• Supporting and contributing to project plan creation and tracking, dependencies, milestone, and risk management

• An understanding of software testing practices and development cycles would be an advantage

Kornit Digital offers an outstanding compensation and benefits package, medical, dental, and life insurance; Investment Savings Plan (401K) with employer matching. 

Kornit Digital is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or based disability or any other federal, state, or local protected class